CrownGreen Casino Privacy Policy
At CrownGreen Casino, we treat personal information as part of account security and service delivery. This Privacy Policy explains what data we may collect, why we use it, how we protect it, and what choices are available to players.
By using our website, creating an account, or interacting with our services, you may provide information needed for registration, verification, payments, support, security, and responsible gaming processes.
Information We Collect
We may collect personal information directly from players during registration and account use. The exact data depends on the service being used and the verification requirements connected with the account.
This information may include:
- Full name and date of birth
- Residential address and country of residence
- Telephone number
- Account login and registration details
- Payment and transaction information
- Identity verification documents
- Device and browser information
- IP address and technical session data
- Communication history with customer support
- Responsible gaming preferences and account restrictions
We may also collect information about how players use the CrownGreen Casino website. This can include login activity, game sessions, payment actions, account settings, and interaction with promotions.
How We Use Personal Data
Personal data is used to operate accounts, process transactions, maintain security, and provide access to CrownGreen Casino services. We only use information for relevant operational, security, compliance, and customer service purposes.
We may process personal information to:
- Create and manage player accounts
- Confirm identity and account ownership
- Process deposits and withdrawals
- Detect suspicious or unauthorised account activity
- Provide technical and customer support
- Apply responsible gaming controls
- Manage bonuses, promotions, and account eligibility
- Improve website performance and service functionality
- Maintain records connected with account activity
Information may also be used to protect players and the platform against fraud, account misuse, payment abuse, and unauthorised access.
Identity Verification and Payment Information
Account verification can require identity documents or additional information. These checks help confirm that account details belong to the registered player and that payment methods are used correctly.
Payment information may be processed together with payment service providers. CrownGreen Casino does not require players to disclose account passwords or full security credentials through ordinary support conversations.
Players should always submit requested verification materials through official CrownGreen Casino channels.
Cookies and Technical Data
Our website may use cookies and similar technologies to maintain sessions, remember settings, improve navigation, and understand how the platform is used.
Technical information can include browser type, operating system, device characteristics, session duration, referral information, and interaction data.
Some cookies are necessary for account functionality and security. Others may support analytics, personalisation, or service performance.
Players can manage certain cookie preferences through their browser settings. Disabling essential cookies may affect login functions or other parts of the website.
Data Sharing and Service Providers
CrownGreen Casino may work with third-party service providers that support payments, identity verification, fraud prevention, hosting, analytics, customer support, and technical infrastructure.
Personal data may be shared only when necessary for the relevant service or operational requirement. Service providers are expected to handle information according to applicable contractual and security requirements.
We may also disclose information where required to protect accounts, investigate misuse, enforce platform terms, or meet applicable regulatory obligations.
Data Security
We use technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, or misuse.
Security measures can include controlled system access, encrypted data transmission, identity checks, transaction monitoring, and account authentication procedures.
Players also have an important role in account security. Passwords should be unique, login credentials should not be shared, and devices should be protected against unauthorised access.
Data Retention
Personal information is retained for as long as necessary to provide services, manage accounts, resolve disputes, support security checks, and meet operational or regulatory requirements.
Retention periods can vary depending on the type of information and the reason it was collected. Some records may remain stored after an account has been closed when continued retention is required for security, transaction, or compliance purposes.
When information is no longer required, it may be deleted, anonymised, or securely archived according to internal retention procedures.
Player Rights and Data Requests
Players may have rights concerning their personal information depending on the applicable data protection framework.
These rights may include requesting access to personal data, correcting inaccurate information, asking about processing purposes, or requesting restrictions where applicable.
Certain requests may require identity verification before they can be completed. This prevents personal data from being disclosed or changed by an unauthorised person.
Marketing Communications
Where promotional communication is available, players may receive information about bonuses, promotions, tournaments, or other CrownGreen Casino services according to their communication preferences.
Marketing preferences can usually be adjusted through account settings or the relevant communication controls.
Operational messages concerning security, payments, verification, or account status may still be sent when necessary, even when promotional communication has been disabled.
Changes to This Privacy Policy
CrownGreen Casino may update this Privacy Policy when our services, technical systems, data practices, or operational requirements change.
The latest version applies from the date it is published on the website. Players should review the policy periodically to stay informed about how personal information is handled.
Continued use of CrownGreen Casino after an update means the current version of the policy will apply to future account activity.